রিফান্ড নীতি

REFUND POLICY

DueTrack — Hisab Sahakari

Effective Date: February 10, 2026 | Last Updated: April 29, 2026

1. Overview

DueTrack offers subscription-based premium plans for its accounting and due management software. This Refund Policy outlines the conditions under which refunds are provided. By purchasing a DueTrack subscription, you agree to the terms of this Policy.

This Refund Policy applies to subscriptions purchased directly through DueTrack. For purchases made through Google Play Store or Apple App Store, please also refer to the respective platform's refund policies.

2. Free Trial

DueTrack provides a 7-day free trial for all new accounts. No payment is required during the trial period. We encourage you to fully evaluate the Service before making a purchase decision.

During the free trial, you have full access to premium features and can cancel at any time without charge.

3. Eligibility for Refund

You may be eligible for a full refund if ALL of the following conditions are met:

3.1 First-Time Purchase Refund

1. You request a refund within 7 days of your initial subscription payment
2. You have not consumed more than 10 SMS credits from your plan during that period
3. You have not violated our Terms of Service
4. The refund is for your first-ever paid subscription

3.2 Service Failure Refund

1. The Service experienced a critical failure or was unavailable for more than 24 consecutive hours due to our fault during your subscription period
2. You reported the issue to support@duetrack.com.bd during the outage
3. The failure was not caused by your internet connection, device, or third-party services

3.3 Billing Error Refund

1. You were charged in error (duplicate charge, incorrect amount, unauthorized charge)
2. You report the error within 30 days of the charge

4. Non-Refundable Circumstances

Refunds will NOT be issued in the following cases:

1. The 7-day refund window has passed
2. You changed your mind after a period of active use
3. Subscription was renewed, and the new billing period has already begun
4. Your account was suspended or terminated due to a violation of our Terms of Service
5. Partial refunds for unused days within a billing period (unless the Service was unavailable due to our fault for more than 24 consecutive hours)
6. Refund requests for SMS credits that have already been consumed
7. Promotional credits or service credits issued at our discretion
8. Plans purchased during sales, promotions, or with discount codes (subject to original promotion terms)

5. How to Request a Refund

To submit a refund request:

Step 1: Send an email to support@duetrack.com.bd with:

Subject Line: "Refund Request — [Your Registered Phone Number]"

Step 2: Include the following information in your message:

1. Your registered mobile number
2. The date of payment
3. The payment method used (bKash / Nagad / bank transfer)
4. The transaction reference number or screenshot of payment
5. The reason for your refund request
6. Subscription plan name

Step 3: Wait for our response. We will review your request and respond within 3 business days.

For Refunds of Google Play or Apple App Store Purchases: If you purchased your subscription through Google Play Store or Apple App Store, please contact the respective platform first as they handle their own refund process. We will assist if the platform refers you back to us.

6. Refund Processing

If your refund is approved:

1. Refunds will be returned via the same payment method used for the original transaction
2. Processing time is typically 5 to 7 business days from approval, depending on the payment method
3. bKash and Nagad: refunds typically arrive within 1 to 3 business days
4. Bank transfer: refunds may take 5 to 7 business days
5. DueTrack does not charge any processing fee for approved refunds
6. You will receive a confirmation email once the refund has been initiated

If your refund is denied, we will provide a written explanation. You may appeal the decision (see Section 9).

7. Subscription Cancellation

Cancelling your subscription stops future billing but does not entitle you to a refund for the current billing period. Your account will remain active until the end of the paid period, after which it will revert to the free plan.

To cancel your subscription:

1. Email: Send a cancellation request to support@duetrack.com.bd
2. In-app: Use the subscription management feature in your account settings (if available)

Cancellation does not delete your account or data. To request data deletion, see our Privacy Policy Section 6 or visit https://duetrack.com.bd/account-deletion.

8. Service Credits

At our sole discretion, we may offer account credits in lieu of a cash refund. Credits:

1. Can be applied toward future subscription renewals
2. Have no cash value
3. Cannot be transferred to another account
4. May expire after 12 months of issuance
5. Are not refundable for cash

Service credits may be offered for:

1. Service disruptions that do not qualify for full refund
2. Goodwill in customer service situations
3. Promotional purposes

9. Dispute Resolution

If you are unsatisfied with our decision on a refund request:

Step 1: First Escalation

Contact us at contact@duetrack.com.bd with subject "Refund Dispute — [Your Phone Number]". We will review your case within 7 business days.

Step 2: Final Resolution

If we cannot reach an agreement, you may pursue the matter through the consumer protection authorities of Bangladesh or appropriate legal channels.

We are committed to resolving disputes fairly and promptly. Most refund disputes are resolved within 14 business days.

10. Special Circumstances

10.1 Account Suspension

If your account is suspended for violation of our Terms of Service, you are not eligible for a refund of any unused subscription period.

10.2 Service Discontinuation

If DueTrack permanently discontinues a paid feature or the entire Service, we will provide pro-rated refunds for unused subscription periods to all affected users.

10.3 Force Majeure

We are not obligated to provide refunds for service interruptions caused by circumstances beyond our reasonable control, including natural disasters, government actions, internet infrastructure failures, or third-party service outages.

11. Modifications to This Policy

We reserve the right to modify this Refund Policy at any time. Material changes will:

1. Be communicated to existing subscribers at least 14 days before taking effect
2. Apply only to subscriptions purchased after the effective date of the change
3. Not affect refund eligibility for existing paid subscriptions

12. Contact Us

For refund-related inquiries:

DueTrack

Operated by: Monirujjaman Monjil

Address: Tangail Sadar, Tangail, Dhaka, Bangladesh

Trade License No: 12196163946

Email Contacts:

1. Refund Requests: support@duetrack.com.bd
2. Disputes: contact@duetrack.com.bd
3. General Support: support@duetrack.com.bd

Response Time: We aim to respond to all refund-related inquiries within 3 business days.